Shipping & Returns Policy
Our orders are shipped from our warehouse in France.
Orders are usually prepared within 1 to 2 business days. Larger wholesale orders may take a bit more time.
📦 B2C Shipping (Individuals)
| Region | Delivery Time | Price | Free From |
|---|---|---|---|
| France | 1–3 business days (Chronopost) | €4.90 | €35 |
| Europe | 2–5 business days (Chronopost) | €4.90 | €35 |
| Rest of the World | 4–9 business days (Chronopost) | €12.90 | €50 |
🚛 B2B Wholesale Shipping
We calculate shipping fees based on weight and destination zone.
We offer free shipping for wholesale orders of 250 pairs or more (approx. 25kg).
Shipping Zones
| Zone | Description |
|---|---|
| Zone 1 | France |
| Zone 2 | European Union countries (except France) |
| Zone 3 | Rest of the world (including USA, Canada, Switzerland, UK...) |
B2B Shipping Rates
| Zone | Weight | Delivery Time | Price |
|---|---|---|---|
| Zone 1 | 1–10 kg | 4–6 days | €15.48 |
| 10–20 kg | 4–6 days | €16.50 | |
| 20–25 kg | 4–6 days | €21.09 | |
| Over 25 kg | 4–6 days | Free | |
| Zone 2 | 1–10 kg | 4–6 days | €16.95 |
| 10–20 kg | 4–6 days | €26.02 | |
| 20–25 kg | 4–6 days | €35.31 | |
| Over 25 kg | 4–6 days | Free | |
| Zone 3 | 1–10 kg | 4–6 days | €35.53 |
| 10–20 kg | 4–6 days | €48.69 | |
| 20–25 kg | 4–6 days | €72.98 | |
| Over 25 kg | 4–6 days | Free |
📌 Final shipping fees are calculated at checkout based on total weight and destination.
🔁 Returns Policy
According to EU law, you have the right to cancel and return your online purchase within 14 days of receiving it, without giving any reason.
Simply make sure the products are unworn and in their original packaging.
- Returns accepted within 14 days of delivery
- Return shipping costs are the customer’s responsibility
- To request a return, please use our Contact Form
❓ FAQ
📦 Where can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number.
Didn’t receive it? Use our Contact Form and we’ll send it to you.
💥 My order hasn’t arrived or arrived damaged
No worries! Reach out via our Contact Form and we’ll make it right.
📬 My tracking says “delivered” but I didn’t receive anything
Sometimes parcels are left with neighbours or in safe drop-off points. Still nothing? Let us know via our Contact Form and we’ll help you out.
Try Polar Star for Free this winter !
🎁 Meaningful Gift
⭐️ Made in Europe
🌱 GOTS & OEKO-TEX Certified
🔥 Warm & Cozy
🧦 Cocooning
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360 retailers
a solid network of stores that have validated our shelf potential.
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12 countries
a European presence that creates demand among tourists and locals alike
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86% restocking rate
proof of a product that runs and renews itself effortlessly for the retailer
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Margin x 2.70
net profitability that makes socks an ultra-profitable addition to your shopping basket
Discover our bestsellers
B2B conditions️
↪️ Return of unsold goods - 1st year only
🚛 Delivery in 4 to 5 working days
📦 Free delivery on orders of 250 pairs or more
🌐 Order taken on the B2B website
So comfortable, my son and I love them. They're so light that we don't even feel like we're wearing socks. Highly recommendSuperb brand.
Magalie (France)
A wonderful find. Bought 5 pairs, some of which were gifted and highly appreciated. Comfort and quality are spot on. Plus, they keep your feet warm. A must-have!
Marc (Belgium)
Very comfortable and beautiful, I want to wear them every day!
Rolinka (France)
