Shipping & Returns Policy
🚚 Shipping info
All our orders are sent from our warehouses in France.
We only deliver to the 27 countries of the European Union within 1-4 days.
Here are the prices according to the purchase amount:
Order under 35€: 2,90€
Over 35€: Free Shipping
🔁 Returns policy
We love our cozy socks and are confident you will too.That’s why we're offering a 30-day guarantee. If you are not happy with your socks, we'll give you a refund. Of course, don't go running with it 😉
Where can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can follow that link to track your package or go to our tracking page. If you can not find your confirmation email, feel free to reach out to firstname.lastname@example.org and we will send your tracking information.
My shipment hasn't arrived or it arrived damaged. What should i do?
Please email email@example.com and we’ll get things sorted out for you.
I want to return my order
You have 30 days to return your order. Please do not wear the socks or damage the packaging.
Go to our returns page to make your request.
Return shipping costs are at the customer's expense.
My tracking information says my order was delivered but i can’t find it. What do i do?
That’s annoying. sometimes post carriers deliver to neighbours, leave parcels in your requested ‘safe place’ or leave a failed delivery note. if your Polar Star order is nowhere to be seen, send us an email at firstname.lastname@example.org and we’ll make sure you get your products.